Powerful Features,
Simple Experience
Everything you need to eliminate thank-you ticket chaos
GPT-Powered Classification
Our AI doesn't just look for keywords like "thanks" or "thank you". It understands context, sentiment, and nuance. It can tell the difference between "Thanks, that worked!" and "Thanks, but I still have a problem."
- ✓Context-aware analysis
- ✓Sentiment detection
- ✓95%+ accuracy
Instant Processing
The moment a customer replies with a thank-you message, our system springs into action. Tickets are classified and resolved in under one second, keeping your queue clean 24/7.
- ✓Sub-second response
- ✓Real-time webhooks
- ✓Always-on automation
Enterprise-Grade Security
Your data security is our priority. We use OAuth 2.0 for authentication, encrypt all tokens at rest, verify every webhook signature, and never store message content.
- ✓OAuth 2.0 authentication
- ✓Encrypted token storage
- ✓HMAC signature verification
And Much More
Every detail designed for busy support teams
Complete Audit Trail
Every auto-solved ticket gets a private internal note explaining the action and a custom tag for easy filtering and reporting.
Optional Auto-Reply
Send a friendly acknowledgment to customers when their thank-you is detected. Fully customizable message templates.
Zero Configuration
One-click OAuth connection. Webhooks and triggers are created automatically. Start saving time in under 2 minutes.
High Confidence Threshold
Only messages with 80%+ confidence are auto-solved. When in doubt, the ticket stays open for human review.
Smart Tagging
Auto-solved tickets are tagged with "thankyou_autosolved" for easy reporting and prevents re-processing loops.
Easy Reinstall
Need to reset your webhook or trigger? One click reinstalls everything without losing your connection.
Up and Running in Minutes
No complex setup. No IT tickets. Just connect and go.
Install from Marketplace
Find Thank You Auto-Solve in the Zendesk Marketplace and install it to your account.
Connect with OAuth
Click "Connect Zendesk" in the app. Authorize access with your admin account.
Automatic Setup
We automatically create the webhook and trigger. No manual configuration needed.
Start Saving Time
That's it! Thank-you messages will now be automatically detected and resolved.
See It In Action
Start your free trial and watch the magic happen on your next thank-you ticket.